Misprinted/damaged/defective items must be submitted within 30 days after your product has been received.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Gotta Hoop Em All does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

No returns on wrong sizes and we do not refund orders for buyer’s remorse.

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1.1 GottaHoopEmAll Purchase / Refund Policies:

• The date of your purchase

• Your order number

• What you would like to return

• Why you want to return it

• Misprinted/damaged/defective items must be submitted within 30 days after your product has been received.

• For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

• Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address.

• Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

• Gotta Hoop Em All does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

 

Once received we will organise a replacement or a refund ASAP.

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WHAT CAN BE RETURNED

• Only Items that are faulty/damaged or have a faulty print may only be returned.

• No returns are accepted after 14 days of receipt of purchase.

• We do not accept items that have noticeable wear or makeup stains.

• Returns must also comply with our user agreement.

• Once an order has been placed online, we cannot edit this order and we cannot cancel this order once it has been placed. 

• No returns on wrong sizes and we do not refund orders for buyer’s remorse.

 

 

In the unlikely event you're unhappy with your product please follow these instructions to return / receive a new product: Email us at gottahoopemall@outlook.com with;

• The date of your purchase

• Your order number

• What you would like to return

• Why you want to return it

• A photo highlighting the fault/damage

Once we have received this email we will organise a replacement /refund for you if the order meets our user agreement/return policy. You may have to return the product back to GottaHoopEmAll.

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We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print ready' artwork, shipping or stock delays or if the customer chooses the wrong garment size. # Note: sizing measurements online are within +-1.5cm, anything outside of this is faulty. Print dimension / print placement measurements are within +-2cm and anything outside of this is faulty. Proof approval is important and written approval is required before we can print a job. Payment of a job also constitutes approval.

Clients must ensure that the artwork, qty and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address before the due date.

 

DELIVERY TIMEFRAMES

We guarantee our processing and printing timeframes on our orders, but in the unlikely event that there is an error due to the courier or Australia Post, we cannot take responsibility, but in this rare instance we can refund your shipping costs in full. If you order a rush express order and your location is rural, international, or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes. Please contact us so we can look after you, well before your due date. We want you to receive your garments on time and are only a phone call or an email away.